Client Pain Points

  • Fragmented workflows across franchise units: Each franchise/store operated differently, requiring a flexible yet standardized system design.
  • Strict multi-tenancy requirements: The platform needed completely isolated databases for each tenant to ensure security and regulatory compliance.
  • High volume of manual work: Existing manual processes for quoting, invoicing, and job tracking caused delays and inefficiency.
  • Demand for scalability: The client needed a system that could support thousands of SMEs as the franchise network expanded.
  • Need for modern automation: The client wanted AI-enabled features to reduce workload and improve accuracy, especially in accounting and marketing.

What We Did

  • Designed and built a full SaaS multi-tenant architecture with isolated databases to ensure security and easy scaling.
  • Developed an end-to-end operational management suite, including CRM, job management, quoting, invoicing, marketing tools, and reporting dashboards.
  • Integrated AI capabilities such as:
    • Photo-to-Accounting: automatically converting images/receipts into structured accounting records.
    • Marketing Automation: generating content and optimizing campaign performance.
  • Implemented a white-label framework allowing franchise groups or SMEs to customize branding seamlessly.
  • Deployed CI/CD, monitoring, and cloud infrastructure on Azure for reliability and performance.
  • Maintained Agile delivery with weekly demos, rapid iterations, and close collaboration with the client.
  • Delivered the full platform 1 month ahead of schedule.